What Telehealth Services Does Anthem Blue Cross Offer?

Anthem Blue Cross has expanded its telehealth offerings to meet growing demand for convenient, accessible healthcare. Members can access virtual care for routine medical needs without leaving home, reducing wait times and travel expenses. The availability of telehealth through Anthem plans makes it easier for millions of insured patients to receive timely medical attention.

Understanding what services are covered, how much they cost, and how to access them is essential for maximizing your Anthem benefits. This guide covers everything you need to know about Blue Cross Blue Shield online doctor services and Anthem’s virtual care options.

What Types of Telehealth Visits Does Anthem Blue Cross Cover?

Anthem Blue Cross telehealth services include consultations with primary care physicians for routine conditions like colds, flu, and minor infections. Mental health and behavioral health services are widely available, addressing anxiety, depression, and counseling needs. Dermatology consultations for skin conditions, urgent care visits for acute non-emergency issues, and specialty consultations with cardiologists, endocrinologists, and other specialists are also covered under many plans. The specific services available depend on your individual plan design and state of residence.

How Much Does Telehealth Cost with Anthem Blue Cross?

Telehealth visit costs vary significantly based on your plan type and coverage level. Many Anthem plans offer $0 copay telehealth visits for preventive care services, encouraging members to use virtual care for routine health management. Other plans charge standard copays ranging from $25-$50 per virtual visit, which may be lower than in-person copays. Some high-deductible health plans require members to pay the full cost until the deductible is met. Check your plan documents or contact Anthem customer service for specific cost information.

How Do I Access Anthem Blue Cross Telehealth Services?

The Anthem mobile app provides the easiest access to virtual doctor visits, allowing you to schedule appointments in minutes. Members can also log into their Anthem member portal on the website to book telehealth consultations. For those preferring phone support, calling your plan’s customer service number connects you with representatives who can schedule appointments or direct you to available providers. Most appointments can be scheduled within 24 hours, with same-day availability for urgent care needs.

What Are the Eligibility Requirements for Anthem Blue Cross Telehealth?

Eligibility for Anthem telehealth depends on your specific plan enrollment. Most commercial Anthem plans, including individual, family, and employer-sponsored coverage, include telehealth benefits. However, some limited plans or older plan designs may have restricted access. Medicare Advantage and Medicaid plans through Anthem may have different telehealth offerings. Verify your eligibility by checking your plan documents or contacting Anthem directly.

How Does Anthem Blue Cross Telehealth Compare to In-Person Visits?

Telehealth through Anthem provides significant advantages in convenience, reducing travel time and wait times compared to traditional office visits. For non-emergency conditions like minor infections, medication refills, and mental health counseling, virtual care is equally effective. However, conditions requiring physical examination, diagnostic imaging, or laboratory tests typically require in-person evaluation. Your provider will determine if a telehealth visit is appropriate or if an office visit is necessary.

Which Providers Are Available Through Anthem Blue Cross Telehealth?

Anthem partners with major telemedicine networks and maintains contracts with thousands of in-network physicians offering virtual consultations. The specific providers available vary by state and plan. Use Anthem’s online provider directory to search for telehealth-enabled physicians in your network. Many primary care doctors now offer virtual visits alongside in-person appointments, and specialists are increasingly available through telehealth platforms.

Are Prescriptions Available Through Anthem Blue Cross Telehealth Visits?

One major advantage of Anthem telehealth is the ability to receive telehealth prescribing. Licensed providers can prescribe most medications during virtual visits, which are electronically transmitted to your pharmacy. Prescriptions are covered under your Anthem prescription drug plan with standard copays. However, controlled substances and certain medications may have restrictions or require in-person evaluation per DEA regulations and state laws.

Frequently Asked Questions

Can I use Anthem telehealth for emergency conditions?

Anthem telehealth services are designed for non-emergency medical needs. If you experience chest pain, severe difficulty breathing, or other emergency symptoms, call 911 immediately. Urgent care telehealth can address acute conditions like minor injuries or infections that need prompt attention but aren’t life-threatening.

Does Anthem telehealth work in all states?

Anthem offers telehealth in most states, but specific services and provider availability differ based on state regulations. Some states have restrictions on prescribing or certain specialties via telehealth. Contact Anthem customer service to confirm what telehealth services are available in your state.

What technology do I need for an Anthem telehealth visit?

For video visits, a device with a camera, microphone, and stable internet connection is required. Phone visits only need a telephone. The Anthem app or web portal guides you through the technical setup before your appointment. Ensure you’re in a private, quiet location for the best telehealth experience.