What is New Directions Behavioral Health and What Services Do They Provide?

Professional therapist conducting video telehealth session with patient on laptop, bright modern office, compassionate expression, secure healthcare setting
New Directions Behavioral Health is a multi-state provider offering telehealth and in-person mental health counseling, addiction treatment, and psychiatric care. They accept major insurance plans.
Professional therapist conducting video telehealth session with patient on laptop, bright modern office, compassionate expres

What is New Directions Behavioral Health and What Services Do They Provide?

The Short AnswerNew Directions Behavioral Health is a behavioral health and substance abuse treatment provider offering telehealth and in-person services including mental health counseling, addiction treatment, and psychiatric care. They serve patients across multiple states with both individual and group therapy options, accepting most major insurance plans.

New Directions Behavioral Health operates as a comprehensive behavioral health network designed to address mental health conditions, substance use disorders, and co-occurring diagnoses. The organization combines clinical expertise with accessible service delivery models, making evidence-based treatment available to diverse patient populations across numerous geographic regions.

As a provider network, New Directions emphasizes integrated care approaches that treat the whole person rather than isolated symptoms. Their dual focus on mental health and addiction services reflects the clinical reality that these conditions frequently co-occur and require coordinated treatment strategies.

What Types of Behavioral Health Services Does New Directions Offer?

Quick Answer: New Directions provides mental health counseling, addiction and substance abuse treatment, psychiatric evaluations, individual and group therapy, medication management, and crisis intervention services.

The organization’s service portfolio includes outpatient counseling for depression, anxiety, trauma, and behavioral health conditions. Their addiction treatment programs address alcohol, opioid, and drug use disorders through evidence-based modalities including cognitive behavioral therapy and motivational interviewing. Psychiatric services encompass diagnostic evaluations and medication management for various mental health conditions.

Diverse group of people in mental health support group circle, therapeutic environment, natural lighting, hopeful and support

Does New Directions Behavioral Health Offer Telehealth Appointments?

Quick Answer: Yes, New Directions offers virtual telehealth appointments for most services, allowing patients to access counseling and psychiatric care from home using secure video platforms.

Telehealth services expand access for patients in rural areas, those with transportation limitations, or individuals preferring remote appointments. Like other modern behavioral health providers, New Directions utilizes telemedicine platforms that maintain HIPAA compliance and clinical confidentiality standards. Patients can often choose between in-person and virtual formats based on their preferences and clinical needs.

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Healthcare provider reviewing patient intake form at desk with computer, welcoming clinical office, professional medical envi

What Insurance Plans Does New Directions Behavioral Health Accept?

Quick Answer: New Directions accepts most major insurance plans including Medicaid, Medicare, and private insurance carriers; patients should verify their specific plan coverage directly.

Insurance acceptance varies by location and specific service type. The organization works with insurance verification teams to help patients understand coverage details, deductibles, and out-of-pocket costs before starting treatment. Uninsured patients should inquire about sliding scale fee structures or financial assistance programs.

How Do I Schedule an Appointment with New Directions Behavioral Health?

Quick Answer: Schedule appointments by calling your local New Directions office, using their online patient portal, or submitting an appointment request through their website.

Most locations offer same-week or next-week appointments depending on clinical urgency and provider availability. New patients typically complete intake assessments during initial appointments. For urgent mental health concerns, many New Directions locations provide crisis services or emergency referrals.

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What is the Cost of Treatment at New Directions Behavioral Health?

Quick Answer: Treatment costs vary based on insurance coverage, service type, and location; pricing typically ranges from copays for insured patients to sliding scale fees for uninsured individuals.

Insured patients generally pay copays, coinsurance, or deductibles according to their plan. Uninsured patients should contact their local office to discuss virtual appointment options and financial assistance eligibility. Many behavioral health providers, including New Directions, offer reduced fees based on income.

What Areas Does New Directions Behavioral Health Serve?

Quick Answer: New Directions operates multiple clinic locations across numerous states; service availability varies by region, so check their website or call to confirm coverage in your area.

The organization’s geographic footprint includes urban, suburban, and rural locations. Telehealth services extend access beyond traditional clinic locations, making care available to patients in underserved regions where behavioral health providers are limited.

Frequently Asked Questions

Can I get addiction treatment for opioid use disorder at New Directions?

Quick Answer: Yes, New Directions provides substance abuse treatment including medication-assisted therapy and counseling for opioid addiction, similar to online opioid treatment options.

Their addiction specialists offer comprehensive opioid treatment combining medications with behavioral therapy and support services.

Do I need a referral to see a New Directions provider?

Quick Answer: Most patients can self-refer to New Directions without requiring a physician referral, though some insurance plans may require authorization.

Contact your insurance provider to determine if your plan requires prior authorization for behavioral health services.

Are New Directions services confidential?

Quick Answer: Yes, New Directions maintains strict confidentiality protections under HIPAA and state privacy laws for all behavioral health and addiction treatment records.

Patient privacy protections apply to online consultations and in-person appointments. Addiction treatment records receive additional federal confidentiality protections under 42 CFR Part 2.


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