What Telehealth Services Accept Medicaid?

Medicaid coverage for telehealth services has expanded significantly in recent years, making virtual healthcare more accessible to millions of low-income Americans. However, finding the right platform that accepts your specific Medicaid plan requires understanding your state’s coverage rules and individual plan details. Each state administers its own Medicaid program with different telehealth policies, approved providers, and reimbursement rates.

The landscape of Medicaid-accepting telehealth continues to evolve, with both national platforms and state-run programs offering virtual care options. Understanding your coverage options ensures you can access affordable healthcare without unexpected costs or coverage denials.

Which Major Telehealth Platforms Accept Medicaid?

Teladoc Health operates in all 50 states and accepts Medicaid in most regions, offering primary care, mental health, and specialty consultations. MDLive accepts Medicaid in numerous states and specializes in urgent care and dermatology services. Amwell partners with state Medicaid programs and provides access to board-certified physicians for various health concerns. Doctor on Demand accepts Medicaid in select states and offers behavioral health and primary care services. These platforms typically require you to verify coverage through their websites or customer service before scheduling.

How Do I Verify If My Medicaid Plan Covers Telehealth?

Your Medicaid member ID card typically lists your state Medicaid program and plan name. Visit your state’s official Medicaid website to access your provider directory and coverage information. Most states maintain searchable databases of in-network telehealth providers. Call your Medicaid managed care plan’s customer service number—usually on your insurance card—to ask specifically about telehealth coverage and approved platforms. This step prevents scheduling issues and ensures you understand any copay requirements.

What Types of Services Are Covered by Medicaid Telehealth?

Most state Medicaid programs cover virtual doctor visits for acute illnesses, chronic disease management, and preventive care. Mental health services, including therapy and psychiatric consultations, are widely covered. Some states expanded coverage during the COVID-19 pandemic and have maintained these benefits. However, certain specialized services or diagnostic procedures may still require in-person visits. Coverage for prescription medications through telehealth varies by state, so ask providers about telehealth prescribing policies specific to your plan.

Are There State-Specific Medicaid Telehealth Programs?

States like California, New York, and Texas have established robust state-specific telehealth networks within their Medicaid systems. Some states partner exclusively with certain platforms, while others allow beneficiaries to choose from multiple approved providers. State programs often include rural health initiatives that prioritize telehealth access in underserved areas. Check your state Medicaid website for a complete list of state-endorsed telehealth providers and any special programs available to your demographic.

What Are the Costs and Copays for Medicaid Telehealth Visits?

Many state Medicaid programs waived telehealth copays to increase access during public health emergencies, and many states have maintained this benefit. Some plans charge nominal copays ($1-3) for routine visits while covering mental health visits completely. Emergency or urgent care telehealth visits often have no copay. Review your medical insurance plan documents or call your plan administrator to confirm your specific copay structure before your appointment.

How Do I Find Medicaid-Accepting Telehealth Providers Near Me?

Most state Medicaid websites include searchable provider directories where you can filter by telehealth services and specialty. Major telehealth platforms have built-in filters to show Medicaid-accepting providers in your state. Your Medicaid managed care plan’s website usually displays in-network telehealth options. Call your plan’s member services line for personalized recommendations based on your specific coverage and healthcare needs.

What Documentation Do I Need to Use Telehealth with Medicaid?

Your Medicaid member ID is essential—it’s typically on your insurance card. Have your date of birth and Social Security number available for verification. Some providers request proof of state residency to confirm Medicaid eligibility. Keep documentation of any previous medical records or current medications ready to share with your provider. Most telehealth platforms allow you to upload documents before your appointment, streamlining the check-in process.

Frequently Asked Questions

Do all states’ Medicaid programs cover telehealth equally?

State variations mean your coverage in one state may differ significantly from another. Some states offer comprehensive telehealth coverage, while others limit it to specific services or conditions. Always verify coverage with your specific state’s Medicaid program.

Can I use any telehealth app with my Medicaid coverage?

Always confirm a provider’s Medicaid acceptance before using their services to avoid unexpected bills or coverage denials.

What if my state’s Medicaid doesn’t cover a specific telehealth service I need?

Some services require prior authorization or medical justification. Your provider can help submit documentation supporting medical necessity for coverage consideration.